Our Terms and Conditions

These Terms and Conditions govern your use of our platform at Winners Casino. By registering an account, depositing funds or playing any game with us, you accept every clause set out below. We publish this page in English and it forms a binding agreement between you and Winners Gaming Ltd.

Accepting Our Terms

When you tick the acceptance box at registration, or when you place your first bet, you confirm that you have read, understood and agreed to these Terms and Conditions in full. The agreement takes effect from that moment and remains in force for as long as your account stays open.

If any clause is held to be invalid under applicable law, the remaining clauses continue to apply. Your continued use of our platform after we publish an update constitutes acceptance of the revised terms.

These terms, together with our Privacy Policy and Bonus Policy, form the whole agreement between you and us.
If you do not agree with any part of the terms, you must not register or continue playing.
We recommend that you save or print a copy of this page for your records.

Who May Register

Age, residency and account rules

You may open an account only if you are at least 18 years old, or the minimum legal gambling age in your jurisdiction where that is higher. You must be resident in a jurisdiction where online gambling is legal. Players located in the USA, Australia, France, Germany, the Netherlands, Belgium, Spain, Italy, Sweden, Portugal, Turkey or Cyprus may not hold an account with us.

Each player may hold one account only. We require your true identity details at registration, and we verify them under our Know Your Customer obligations before your first withdrawal.

One account per person, per household, per IP address and per payment method.
You must register in your own name; accounts held in a third party's name will be closed.
We may request an ID document, proof of address and payment method verification at any point.
False or incomplete information may lead to forfeiture of balances and permanent closure.

Payments on Our Platform

You may deposit with Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton, Google Pay or supported cryptocurrencies including Bitcoin, Ethereum and USDT. The minimum deposit is 10 GBP, and the minimum withdrawal is 10 GBP. We apply a maximum withdrawal limit of 5,000 GBP per day. Withdrawals to e-wallets and crypto are processed within 24 hours; bank and card withdrawals take one to three business days. We charge no fees on deposits or withdrawals.

We process withdrawals only after KYC verification is complete.
We may require the withdrawal to be returned via the same method used for depositing.
Accounts dormant for 12 consecutive months may be subject to a reasonable administrative fee, deducted monthly with prior notice to you.
Winnings are paid only to the verified account holder; third-party payments are not permitted.

How Bonuses Work

Bonus funds, free spins, cashback and reload offers are subject to our Bonus Policy, which forms part of these terms. General rules apply to every promotion unless a specific offer states otherwise.

Wagering requirements must be completed before bonus winnings become withdrawable. While a bonus is active, the maximum permitted bet per spin or round is limited, and playing certain games may not contribute towards wagering, or may void the bonus entirely. Full terms for each offer, including contribution rates and excluded games, appear on the promotion page itself.

Bonuses and free spins expire if wagering is not completed within the stated validity period.
We may cancel or withhold any bonus where we identify misuse, as described under Prohibited Conduct.
Only one active bonus may run on an account at a time, unless stated otherwise.
We may withdraw or amend a promotion at any time, without affecting bonuses already granted in good faith.

Conduct We Prohibit

You agree to play fairly and lawfully at all times. The following practices are strictly prohibited on our platform and will result in forfeiture of funds, bonus cancellation and permanent account closure.

We reserve the right to report suspected criminal activity to the relevant authorities and to pursue recovery of any losses caused by such conduct.

Fraud, falsified documents or misleading information provided at any stage.
Chargebacks, payment disputes raised in bad faith, or reversed transactions after playing.
Multi-accounting: holding more than one account to claim bonuses or evade limits.
Bonus abuse, low-risk wagering patterns, or exploiting software errors.
Collusion with other players or use of bots, scripts or automated tools.
Accessing the platform from a restricted country via VPN, proxy or similar technology.

Playing Safely With Us

Limits and self-exclusion

Gambling should remain a form of entertainment, never a source of financial pressure. Our responsible gaming tools let you set daily, weekly or monthly deposit limits, loss limits and session reminders, and you can activate reality checks at any time from your account settings.

If gambling stops being enjoyable, you may take a time-out or self-exclude for a fixed period, and we will honour that decision without delay. Should we notice patterns associated with gambling harm, we are obliged to contact you and, where necessary, to restrict your account while we assess the situation. We provide direct links to GamCare, BeGambleAware and GAMSTOP for independent support.

You may reduce a limit at any time; increases take effect only after a cooling-off period.
During self-exclusion we will close your account and remove you from marketing communications.
Self-exclusion via GAMSTOP applies to all UK-licensed operators, not only to Winners Casino.

Closing Your Account

You may close your account at any time by contacting our support team, available 24/7 via live chat or at [email protected]. On closure we return the balance of any verified funds to your payment method, subject to the withdrawal terms above.

If you have a complaint, contact our support team first and we will respond promptly. If you remain dissatisfied, you may escalate the matter in line with our complaints procedure. These terms are governed by the laws applicable to our licence issued by Curaçao eGaming (Antillephone N.V., licence number 8048/JAZ2021-054), and disputes fall under the jurisdiction determined by that licence.

Accounts closed by us for breach of these terms may forfeit bonus funds and, in cases of fraud, winnings as well.
Complaints should include your account details and a clear description of the issue so we can investigate quickly.

When We Update Terms

We may amend these Terms and Conditions at any time to reflect changes in law, our licence conditions, our games or our payment arrangements. Material changes will be announced on our platform and, where the change affects active players, by email to your registered address.

The updated version is published on this page with a revised date. Unless we tell you otherwise, changes take effect 14 days after publication. If you continue to use our platform after that date, you accept the amended terms; if you do not accept them, you may close your account before the change takes effect.

Frequently Asked Questions

At what point do these Terms and Conditions take effect?

The moment you accept them at registration or place your first bet with us. Continued use of our platform after any update also counts as acceptance of the revised terms.

Do I need to verify my identity before withdrawing?

Yes. Before your first withdrawal we must verify an ID document, proof of address and your payment method. We may request refreshed documents at any time thereafter.

What happens to a dormant account?

If an account remains inactive for 12 consecutive months, we may apply an administrative fee, deducted monthly with prior notice, until the balance is exhausted or you return to play.

Can I cancel a bonus once I have claimed it?

You may forfeit an active bonus at any time, but you lose the bonus funds and any winnings attached to it. We may cancel bonuses ourselves where misuse is identified.

How will I know if the terms change?

We publish updates on this page and, for material changes affecting active players, we send a notice to your registered email address. Changes take effect 14 days after publication unless stated otherwise.